Refund & Replacement Policy

<p><strong>Every Dream A Pillow is made to order from your photo, just for you.</strong> Because of that, we can't take back or refund a pillow because you changed your mind or ordered the wrong size. But if anything is wrong with your pillow, we'll make it right.</p>

<h2>Our 30-day replacement guarantee</h2>
<p>If your pillow arrives <strong>damaged, defective, misprinted, or doesn't match the photo and size you ordered</strong>, email us within <strong>30 days of delivery</strong> with your order number and <strong>clear photos or a short video showing the problem</strong>. Once we've reviewed them, we'll make and ship you a <strong>free replacement</strong>. You don't need to send the original pillow back. If we can't replace it, we'll refund you in full.</p>

<h2>Cancellations and changes</h2>
<p>You can cancel your order, or change your photo, size or note, for a full refund within <strong>12 hours</strong> of ordering. After that, your pillow goes into production with your photo, so we can't cancel it.</p>
<p>If we think your photo won't print well (for example, it's too blurry or dark), we'll contact you before printing. You can send a different photo or cancel for a full refund.</p>

<h2>Lost packages</h2>
<p>If your UPS tracking hasn't updated in 7 days, or it shows delivered but you can't find your package, contact us. We'll work with UPS, and if the package is confirmed lost, we'll remake and reship your pillow for free.</p>

<h2>How refunds are paid</h2>
<p>Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.</p>

<h2>Contact us</h2>
<p>Email <a href="mailto:info@dreamapillow.com">info@dreamapillow.com</a> or call <a href="tel:718-395-3446">718-395-3446</a>. Please include your order number.</p>

<p>This policy doesn't limit any rights you have under consumer protection law.</p>